Payment
Shipping
Color Options
Installation Instructions
Materials
Accessibility
Warranty
Return Policy
Prices and Designs
Ordering
Our Customer Service Department is here to serve you and answer any questions that you have! We are happy to email you a shipping quote and when you are ready to order we will email you a sales order to be signed and returned with payment. [See Manufacturing and Shipping below]
Payment
We require full payment before your order is manufactured and shipped. We accept VISA, MasterCard, Discover credit cards and checks.
Sales Tax Exemption
Organizations located in Ohio, Indiana or Kentucky will need to provide a copy of their Sales Tax Exemption form, otherwise sale tax will be applied.
Shipping
Shipping Quote
Our Customer Service Department will prepare a shipping quote for you. Any product that is shipped freight will require an elevated loading dock to be unloaded properly. If your organization doesn’t have access to an elevated loading dock or a forklift for getting product from the truck bed to the ground, STAFF WILL NEED TO BE PROVIDED TO HAND UNLOAD THE TRUCK.
Manufacturing and Shipping
As soon as we receive the signed sales order and payment, the manufacturing process will begin—allow approximately four weeks for your products to be made and shipped out. Our Customer Service Department will notify you when your order is ready to leave our shop. The carrier will also contact you to schedule the delivery date and time.
In Store Pick-up
You have the option of picking up your products at our Cincinnati location at no additional charge. If you wish to pick up your items, just let us know at the time you place the order and we will contact you once your items are ready for pick-up. When you arrive at our shop, our staff will be happy to assist you in loading your vehicle, however, you must provide all tie-downs and straps and we will not take any responsibility for securing products to your vehicle; or for any damage caused to your vehicle or products during loading, or while in transit. Finally, we reserve the right to not load any vehicle we deem unfit to safely hold and/or transport our products.
Color Options
Most products on the web site can be made in either natural colors (tan/ green combination) or bright colors (yellow, blue, red combination). Our customer service staff will be happy to discuss the color options with you.
Installation Instructions
All shipped items come with user friendly written instructions that include easy step by step directions and graphics. All items are made to be installed in the ground. Most items installed in-ground will require a concrete mix to stabilize the item.
Materials
Our products are made from a variety of high quality materials:
Sheet Plastic
The sheet plastics we use on our products are made of the exact same material you would find on a plastic panel on commercial playground equipment at any park or school. The sheet plastic varies in thickness according to its structural needs and its location. The sheet plastic is a high density polyethylene sheet (HDPE) that is environmentally stabilized for outdoor use and ultraviolet rays. It comes in bright primary colors as well as greens and tans.
Structural Recycled Plastic
Structural components are made of lumber dimensioned recycled plastic materials. Approximately 8 milk jugs (#2 plastic) are used in every pound of structural plastic lumber. As a building material, structural recycled plastic is long lasting, maintenance free, solid, nontoxic, non-leaching and colorfast. Our recycled plastic lumber is a high density polyethylene (HDPE) plastic that has had colorants added to it. The boards are solid color with pigment throughout and provide a consistent color and uniformity even after it has been cut, scratched, or nicked. The recycled plastic lumber has an ultraviolet stabilizer in it, which has been added at the time of manufacturing to help protect against UV light degradation.
Water Table
The Water Table tray is a high density polyethylene (HDPE). We have had it vacuumed-formed into the shape of the water table that you see pictured on our web site.
The drain piece is similar to what you would find in your kitchen sink. It is a plastic material with a chrome color over it, so it does not rust, and we use PVC piping to create the piping system from table to table. The last piece of long pipe with the valve in it can be removed at night, so the tables will continuously drain.
TREX
Trex composite products are made of a unique combination of wood and plastic fibers. Trex is composed of plastic and wood fibers from reclaimed or recycled resources--including sawdust and used pallets from woodworking operations, and recycled plastic grocery bags. Trex will not rot and the wood fibers provide a slip resistant surface.
Maintenance of Plastic
Our plastic products do not require painting or sealing. With these products, the only thing you will need to maintain is to be sure fasteners are tight, mainly after any seasonal weather changes in temperature between cold and hot, such as from winter to summer. The expanding and contracting of materials is standard in all playground equipment.
Durability of Plastic
The size and type of materials we choose to use are based on the high school football team stopping by to play late in the evening and trying to stand on your equipment or play with the equipment as a 250 pound adult.
Accessibility
90% of the playground products that are pictured on our web site are designed according to ADA (Americans with Disabilities Act) guidelines. We typically recommend that the activity be placed near an accessible path (some type of surface that the wheelchairs can use to travel up to the activity or event). Most products are designed so a child in a wheelchair can reach the activity from the side of their chair; or the product can be modified to allow children to reach from the front.
The Water Table and Sand Table can be set at the proper height and depth to make them wheelchair accessible to meet ADA guidelines. The Playhouse has a doorway that is 36" wide and 60" tall that allows a wheelchair to move through it. With regard to our musical instruments, the Large Drum, in most cases, is side reach, if placed on a hard surface path. For the Chime Panel, we have made a special one with a set of plastic hammers that a child can bump with their elbow, shoulder, hand or forearm to ring the pipe. This accommodation adds about $1,000.00 to the product. For the Xylophone, we can adapt the legs a little differently to make it work for front reach. As it is currently designed, it works for side reach when placed on a hard surface path.
Do not hesitate to call us with any questions. We would love to help you develop a “play for all" playground that all children can interact together and enjoy the space.
Warranty
A Limited Warranty is hereby provided by THE ADVENTUROUS CHILD, INC. to the Purchaser(s) that the Project/Product(s) are free from defects in material and workmanship for a period of one (1) year from the date of shipment under normal use at the location specified herein. Any such defects will be repaired or Product(s) will be replaced, at our option, upon return to The Adventurous Child. [See Return Policy].
This Limited Warranty excludes any obligation for INCIDENTAL or CONSEQUENTIAL DAMAGES related to the Project/Product(s). This Limited Warranty shall inure to the benefit of the original Purchaser(s) only.
All equipment will wear with use, and no guarantee is made against normal deterioration. We recommend you establish a regular inspection program of all equipment, fittings and support systems to guard against injury. Any alteration of equipment or use in a non-recommended fashion voids all warranties.
Return Policy
All returns and repairs require prior authorization by the Customer Service Department. You may contact the Customer Service Department Monday – Friday, 8:00 a.m. – 4:00 p.m., EST.
Please include your name, the name of your organization, address, and telephone number with your return. Return to:
The Adventurous Child
4871 Duck Creek Road
Cincinnati, OH 45227
Return shipping expenses are to be paid by the customer except for the following:
- Customer received defective merchandise.
- Received incorrect item due to The Adventurous Child’s error.
All returned merchandise must be in new, resalable condition. Refund will not be issued for items returned in non-resalable condition. The customer is responsible for properly packaging and protecting the item(s) for shipment back to The Adventurous Child.
Once the returned item(s) have been received, inspected, and confirmed to be in resalable condition The Adventurous Child will issue a refund check to the original purchaser.
Custom made and special order items are non-returnable.
Prices and Designs
We try to ship the latest design available at the current price. All prices are subject to change without notice. Some design modifications may occur.